Centre Bell Rules

Centre Bell wants to make sure that every guest has a safe and enjoyable visit. To ensure that this goal is met, the owners have outlined a list of rules and policies below Please read and adhere to the following rules as failure to abide by them may result in expulsion from the venue without refund.

If you have any questions, please contact The Centre Bell at 514-989-2841.

Accessibility Policy

Centre Bell is proud of its commitment to providing a warm and inclusive atmosphere for all guests. To help with this goal, they provide the following accessibility options.
Accessible seating in the Red-seated lower sections
Accessible parking available around the venue
Event staff will be on hand to provide necessary assistance
Some events may have assistive listening devices available as outlined in the program guide.

Arrival Policy

For certain events, arriving late may result in guests being asked to wait in the lobby until a designated break period. To avoid frustration, Centre Bell recommends that you arrive no later than 45 minutes before a ticketed event to make sure you have plenty of time to find parking and get to your seat.

Bag Policy

Large bags are not allowed in the venue. Smaller bags may be subject to inspection by event staff and security. Guests may refuse searches and event staff reserves the right to refuse entry.

Cancellation Policy

The Centre Bell will make every effort to announce cancellations due to artist cancellation as soon as possible. If your ticketed event is canceled, please call 1-855-310-2525 to ask about rescheduling or ticket refund procedures and policies.

Children Policy

The Centre Bell allows children entry into most shows at the venue. If a show or event is age-restricted it will be described as such in the program description or program guide. If a child is disruptive during an event, the child and their accompanying parent or guardian may be asked to wait in the lobby. 

All guests require a ticket regardless of age.

Food Policy

Outside food and drink are not allowed in the theater for most events and shows. Refreshments are available from concessions stands before the show and during intermission.

Lost and Found Policy

Lost an item at an event? You can ask event staff for help with finding the lost and found service. You can also call 514-989-2841 after the performance. Please be prepared to leave your full name, contact information, and a detailed description of your lost item. The Centre Bell does not claim responsibility for your lost possessions.

Prohibited Items

The Centre Bell restricts certain items to keep guests and event staff safe. Please refer to the list below for details. All bags and guests are subject to visual inspections and any prohibited items may be disposed of or returned to guest vehicles. To avoid frustration, please refer to the list below.

» Alcoholic or other Beverages 
» Artificial Noise Makers 
» Audio or Video Recording equipment 
» Cameras (camera policies vary on an event by event basis) 
» Bags (larger than 10”x 8”x 8”) 
» Backpacks 
» Beach Balls 
» Canes, Chains or Sticks of any length (non-medical use canes) 
» Cans, Glass or Metal containers 
» Coolers (unless containing medical supplies) 
» Diaper Bags (unless accompanied by a baby) 
» Fireworks or any Explosive 
» Folding Chairs 
» Food and Beverage 
» Helium Balloons 
» Illegal Drugs 
» Knives of any size 
» Laser Pointers 
» Masks 
» Promotional items with commercial identification 
» Tape Recorders 
» Large golf or non-telescopic umbrellas 
» Weapons of any description, including firearms
» Signs, banners, flags or any other items that would either obstruct the view of a patron or serve as a dangerous projectile or security risk. 
» Other items that in the judgment of Centre Bell management pose a safety risk or diminish the enjoyment of an event by other patrons. 

Refund Policy

The Centre Bell may allow refunds only if performance or event is canceled due to severe weather or artist cancellation. If you cannot make it to an event, you may also call the box office at 514-989-2841 to see if an exchange may be made.

Smoking Policy

Smoking is not allowed at the venue. Event staff will happily direct you to designated smoking areas outside of the venue.